It costs five times more to acquire a new customer than to retain one. For companies in all industries, the task of finding, acquiring and retaining customers is a bigger challenge than ever before. Enterprises must make the most of information available via customer interactions and systematically obtaining, maintaining and sharing it across all customer touch points. To maximize returns from their customer relationships, and the customer information they acquire, many organizations are adopting industry-accepted business models and best practices.

Customer Relationship Management (CRM) is widely-implemented for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. Customer Relationship Management (CRM) is now an essential part of the business strategy. CRM poses many advantages to an organization helping them manage large number of customers, knowing their needs and buying behavior, retaining the important ones and increasing their valuable inputs.

At Adroit, we know the value of each customer to your business and the paramount necessity of maintaining excellent relationship with them and thus help customers extract maximum value from CRM investments and make the most of customer interactions and relationships. Our CRM solution will help you go an extra mile to attain and maintain customer satisfaction. It will provide you with the tools and the methodology to manage a variety of CRM implementation issues in areas like customer retention, account management, campaign management, customer self service and devise strategies to increase revenue, productivity and customer satisfaction.Adroit’s CRM solutions goes beyond traditional CRM’s simple prospect-centric view to provide companies with a customer-centric view to manage initial and on-going relationships.

We can help you adopt appropriate industry-specific CRM best practices, which can be incorporated into custom-built applications, scalable packaged applications and hosted solutions. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.

You will be able to manage your customer contacts in an efficient manner and perform conclusive analysis in the area of customer relationship management.

Our CRM solution is built using the latest cutting-edge technologies in both Microsoft and Open Source to suits your exact requirement and will be customized totally to the needs of your enterprise.

Whether it is a marketing campaign or an online customer care process, we excel at developing robust, scalable and best-in-it’s-class CRM solutions. When an implementation is effective, people, processes, and technology work together to increase profitability, and reduce operational costs.

Contact Us to learn more about our Customer Relationship Management solutions.